Orange Sierra Leone becomes the first telecommunication company in Sierra Leone to be certified with the international standard ISO 9001:2015 for quality management systems. ISO 9001 is a globally recognized standard for quality management systems. It helps organizations to improve their performance, meet stakeholders’ needs, especially our customers’ expectations, and demonstrate their commitment to quality. Its requirements define how to establish, implement, maintain, and continually improve quality management systems (QMS).

The certification requires QMS policies and procedures necessary to provide products and services to meet our stakeholders’ needs, improve their satisfaction, and put in place effective processes to deliver our services while establishing continual improvement.
Sekou Amadou Bah, CEO of Orange Sierra Leone stated:

“that holding a certificate issued by an accredited conformity assessment body brings an additional layer of confidence and trust, that the company is committed to improving the daily lives of the people in SL by providing wonderful and responsible digital solutions in line with international standards and to continuously improve our system of performance and the satisfaction of all our stakeholders, especially our customers”.

Rufina Adjivon Tucker, the project lead and program director of Orange Sierra Leone commented that: “commented that: ” this certification signifies Orange Sierra Leone’s commitment to quality standards and proves our drive to always be at our excellent and exemplary best”.

Cheikh Diongue Mbaye, the Chief Compliance Officer of Orange Sierra Leone said: “This is not just a test of our integrity as a company but a chance to show our dedication to upholding the highest standards through compliance with established international standards”.

The Certification demonstrates Orange Sierra Leone’s commitment to all its stakeholders, especially our customers to establish satisfaction and trust, sound quality control processes, productivity and build a culture of continuous improvement.

Minister of Information and Civic Education, Chernoh Bah congratulated orange for attaining the highest ISO standard rating as a telecoms company operating in the country.

He said that the government of Sierra Leone saluted the company for the achievement because it is not only meant for orange but for Sierra Leone as a country.

The Minister expressed thanks and appreciation to the company for its continuous efforts in providing quality services to the people of Sierra Leone.
Deputy Minister of Communications, Innovation and Technology, Ibrahim Sannoh praised orange for its remarkable ISO certification achievement as a telecoms company.

He further expressed optimism that since Orange has attained the highest ISO certification for quality service delivery, the company should continue in that direction.