ORANGE (SL) COMPENSATES ITS CUSTOMERS WITH 200MB

Orange Sierra Leone, one of the country's leading telecommunications providers in the country has compensated its customers with 200MB each from 8AM to 4PM on Sunday 10th November, 2024.
Last Friday 8th November, 2024 customers experienced internet interruptions nationwide between noon and 3PM.

In response, Orange Sierra Leone acknowledged the outage and took a proactive step to compensate its customers. The company announced a goodwill data compensation of 200MB each to affected Orange network users, aiming to restore confidence and assure the public of its commitment to service quality.

This gesture was well-received by many customers, who expressed appreciation on social media, though some continued to call for more robust network stability. Orange Sierra Leone emphasized that the interruption was caused by technical issues and assured customers that the company has restored services fully.

In a statement, Orange Sierra Leone said, “We had intermittent internet browsing issue between Noon and 3PM on the 8th November, 2024. Internet services have now been restored fully. Thank for patience. We apologize for any inconvenience caused”. The company recognized the importance of reliable connectivity in today’s digital world and remain dedicated to meeting the expectations of its valued customers. This 200MB data compensation is just a small token of its apology, and they appreciate the customers’ patience and understanding.

The company’s move highlights a growing trend among telecom providers to offer compensations during service disruptions, as they strive to maintain customer loyalty in an increasingly competitive market.